Remote Customer service Jobs · Customer Facing

The Implementation team is pivotal to Aiwyn's success, delivering a great experience to customers and vendors by onboarding and educating firms on using our software modules, advising on best operational practices, and providing a transparent, supported experience as they go-live. This role involves managing the Implementation process, acting as the primary lead for interfacing with customers, configuring their system, training firms, and testing data flowing through our software.

As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.

As the Priority Specialist, you will be on the front lines defending Tithely and its customers from fraud. You will use your detective skills to hone in on details that identify when there is a fraudster attempting to defraud Tithely. You will also work to ensure legitimate customers’ Stripe accounts remain in good standing.